Software Implementation Specialist

By
BocaVox
,
on
December 1, 2022

Maestro Student Information System by BocaVox - Weston, FL

Full-time, Hybrid position

About the job

The Implementation Specialist is responsible for executing the entire implementation and training of Maestro Student Information System for new clients. The candidate will need to gain a full understanding of the Maestro S.I.S. software to sufficiently gather specifications for on-boarding new clients. This position will specialize in managing the implementation process for deliveries of administrative software to new client institutions, which includes presenting features, gathering and documenting requirements, training of users, and organizing the steps for a timely delivery. This position requires excellent VERBAL and WRITTEN Communication skills, time management, and a high EQ with the ability to respond with diplomacy in a friendly, positive attitude.

About Us

BocaVox was founded in 2003 by a software engineer and an educator, bringing insights from both industries to the development of Maestro Student Information System, designed to address the unique needs of online and distance learning, and currently supports brick and mortar, online, and blended learning schools & universities across the globe. Maestro SIS is a highly flexible, customizable, cloud-hosted solution that empowers institutions, educators, and students through the full student life cycle.  Every team member is valued and appreciated, and expected to be self- guided once they have been mentored through training.  

DUTIES AND RESPONSIBILITIES:

  • Become a Maestro SIS Product Expert
  • Interface with customers to understand and document business requirements and customer needs, understanding business cases and suggesting workarounds in lieu of customizations, whenever possible.
  • Coordinate migrations and ensure timely deliveries.
  • Provide project management, training, guidance, and consulting to customers and team members of a customized software technology solution as part of the transition from sale through delivery, including oversight of testing.  
  • Participate in the development of processes, procedures, and solutions to support all phases of a project.
  • Prepare business requirements, system assessments, project and process assessments, and implementation documentation for new projects.  
  • Establish effective client relationships.
  • Assist in testing unique customizations, responding to help desk tickets, and requests for technical support regarding current projects as needed.
  • Communicate technical information to both technical and non-technical personnel.
  • Oversee delivery and act as a liaison between the development team and client team.
  • Perform knowledge transfers for each project by preparing documentation for processes, procedures, written instructions.
  • Maintain knowledge of new developments in education, making recommendations when appropriate.
  • Coordinate with Development and QA teams.
  • Be flexible to respond to after-hour emergencies if needed.
  • Other duties and projects as assigned by supervisor.


QUALIFICATIONS:

  • Professional behavior is required including punctuality, positive attitude, and reliability.
  • EXCELLENT ENGLISH PRONUNCIATION, GRAMMAR, & WRITING SKILLS ARE A MUST
  • Must be able to work well with others in a team as well as independently, collaboration skills are vital.
  • Able to work effectively at all levels of the organization with the ability to convey a correct sense of urgency based on customer or business impact.
  • Ability to instill a sense of credibility when speaking with customers.
  • Advanced problem solver with the ability to sort through complex issues and conduct a comparative analysis of multiple solutions.
  • Excellent organizational and multi-tasking skills – prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction.
  • Ability to follow written and verbal instructions.
  • Detail oriented with excellent time management skills.
  • Strong work ethic.
  • Must be a quick learner and adaptable to change in process or required activities.
  • Tech savvy with awareness of enterprise software systems  
  • Extensive working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite.


EDUCATION & EXPERIENCE:

  • Bachelor’s Degree
  • Minimum 3, preferably 5+ years of experience with software support, including troubleshooting, deployment, and direct customer interaction or similar experience in technical sales

**Preference will be given to local hires. We currently allow work from home on Tues/Thurs.

Please do not apply if you change jobs frequently. Must be willing to undergo a background check.  

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2900 Glades Circle Suite 500
Weston, FL 33327